FAQ

• Britannia range cookers are no longer in production.
• However, many of the best Britannia features have been transferred to our sister brand, Stoves Deluxe, including the full-width grill-pan, clip-on telescopic sliders, premium shelving, rapid pre-heat (an updated version of the QuickStart function) and rotary induction hob controls, as well as some exciting new features.
• If you are looking for a new range cooker, why not check out the Stoves Deluxe range here. 

• Yes, we are still providing a repair service and a spare parts service to help you get the best out of your Britannia cooker.
• Click here for more information about repairs.
• Click here for more information about spare parts. 

• The annual health-check service is no longer available, however we do offer a repair service and spare parts as required.
• Click here for more information about repairs.
• Click here for more information about spare parts. 

• Britannia appliances were supplied with a 2 year parts and labour warranty. 

• No, Britannia no longer distributes Bertazzoni appliances in the UK.
• If you need to contact Bertazzoni, please click here. 

• No, Best cooker hoods are no longer distributed in the UK.
• We may be able to assist with spare parts information. Please contact us for further information. 

• No, Britannia no longer distributes Ilve appliances in the UK. 
• If you need to contact Ilve, please click here. 

• The main oven thinks that you are using the roast probe to measure the internal core temperature of a joint of meat.
• If you are not wishing to use the roast probe, please unplug it from the socket on the left-hand-side of the main oven cavity and instead push the probe cover into the socket.
• The timer display will then return to normal. 

• Condensation can naturally occur when warm moist air meets a cooler surface, such as oven door glass panels. To reduce condensation forming, the following guidance may help:
• Pre-heat the oven before placing the food in the oven.
• Cover moist food wherever possible, especially stews and casseroles.
• Do not leave food inside the oven to keep warm after the heating elements have been switched off.
• Please check the doors are closing and sealing well. 

• On some models, the oven light may be off during cooking for energy saving reasons.
• Press the oven selector knob in to bring the light back on. 

• The Quickstart function on main ovens uses the fan element, circulation fan and upper outer element to help the oven cavity reach the required temperature more quickly.
• Turn the main oven function selector knob to QuickStart.
• When the oven thermostat (orange or red) neon light goes out, please turn the function selector knob to the relevant cooking function required and put the food in the oven.
• Do not use the QuickStart function for longer than 10 minutes overall, and do not use it as a cooking function as this could lead to food over-cooking and operational issues. 

• When using the grill functions in the left-hand oven or right-hand oven please keep the door closed.
• On XG models, you may use the XG (top-left) grill with the door open for short periods of time, in order to improve visibility and monitoring when toasting bread or making cheese on toast, etc. However, do not use the XG grill with the door open for more than 15 minutes in total, to prevent the risk of heat damage to control knobs and control panels. 

• This is normal, as the rotisserie motor will switch on when the grill setting is selected, even if you are grilling without using the rotisserie spit.
• Also, on RC models, you may hear some noise from the rotisserie motor when using conventional oven, top heat and base heat modes, as the rotisserie motor comes on when the thermostat puts the heating on, and goes off when the thermostat turns the heating off. 

3.5 kg (7.7 lbs) on RC-models and 3 kg (6.6 lbs) on SI and OV models (in the small oven). 

• On models with a 5-button digital timer, press and hold the minus button until you hear a tone.
• Repeat until you hear the tone you require; three tones are available. 

• On model numbers beginning with 'SI', the chef top is located over the wide fish burner.
• It cannot be fitted over the narrow standard fish burner.
• Therefore, the chef top can only be used with chef top models (these will have a 'C' in the model number to indicate chef top, such as '10TC' or '9SC'; or 'FR' to indicate fry top, such as '10TFR').
• On model numbers beginning with 'RC', the chef top is located over the central two medium burners.
• In all cases, the existing pan support is removed from the fish burner/central medium burners before the chef top is put in its place. 

• On RC models turn the knobs for the front-left and back-left zones anti-clockwise together for about 4 seconds to deactivate the child lock.
• On SI models with 5 zones, turn the knobs for the back-left and back-right zones anti-clockwise together for about 4 seconds to deactivate the child lock.
• On SI models with 6 zones, turn the back-left and front-right zone knobs anti-clockwise together for about 4 seconds to deactivate the child lock. 

• Many of the codes are for information only and may not indicate an issue, and some codes relate to minor  

issues which you may be able to resolve yourself. 

• ‘1,2,3,4,5,6,7,8 or 9’ flashing – a flashing power level number indicates that the power level for that zone is being reduced by the power management system, because another zone needs more power, perhaps because a zone has recently been set to power boost. After a few seconds, the number stops flashing and is replaced by a lower number for the reduced power level.
• ‘A’ alternating with a number – the automatic heat up function (automatic boil and simmer) has been activated.
• ‘C’ alternating with ‘0’ – the electronics are not in usual operational mode. Turn the back left zone knob anti-clockwise to the ‘A’ (auto heat-up) position. The electronics return to normal operational mode.
• ‘E2’– the zone may have overheated, perhaps because an empty pan was heated for too long or a pan has boiled dry. Switch the hob off and remove the pan(s). Allow the hob to cool for 20-30 minutes before trying to use the hob again. 
• ‘E’ alternating with ‘H’ – the hob is still hot from a previous cooking session. Please switch the hob off for about 20 minutes to let it cool before using it again.
• ‘ER03’ – may be accompanied by a tone – there is something covering the hob display. Move any pans, cloths or items away from the hob display. Clean the display panel to remove any spillages, dirt, grease or fingerprints, etc.
• ‘ER21’ or ‘ER40’ – these relate to overheating. Switch off the hob and remove the pans; allow the hob to cool down for 20-30 minutes before trying to use it again.
• ‘H’ – residual heat indicator – reminds you that there is some residual heat on the glass surface after the zone(s) have been switched off. The ‘H’ goes out when the glass surface temperature drops below approximately 60°C.
• ‘Lightning flash’ symbol – the control knob has been held in the power boost or auto-heat up position for too long. Turn the knob to the off position and the lightning flash symbol will go out. You can then turn the zone back on to power setting required.
• ‘P’ – power boost function is active. The power boost automatically ends after approximately 10 minutes, and returns the zone to power level 9, or you can cancel power boost at any time by turning the control knob to a lower power level, or by turning the zone off.
• ‘P’ – flashing – the control for a zone has been turned to power boost, but the power boost function cannot be used at the moment, for example because the zone is too hot. 
• Depending on the circumstances, after a few seconds the flashing ‘P’ will be replaced by a lower power level number, or the cooking zone will switch off and ‘E2’ and ‘H’ may be displayed. 
• Switch the zone off and allow it to cool down before trying to use the power boost function again.
• ‘U’, (on some models ‘C’, ‘C’ alternating with ‘-‘, or ‘E3’) – the hob does not recognise the pan, possibly because it is too small or does not have a magnetic base. Try a suitable pan with a magnetic base of at least 160mm in diameter.
• ‘U’ – not underlined – indicates that the keep warm function is active on the cooking zone – the keep warm function heats the base of the pan to around 65°C and is selected by positioning the control knob between ‘0’ and ‘1’. It can be deactivated by turning the zone off.
• For other codes, it is best to switch the cooker off at the wall for a few minutes to reset the electronics, then  switch back on to see if the error clears. Should the code persist, please contact us in case a service visit is required. 

• Your hob shares power between zones, so Boost isn’t available on every zone at the same time. 
• The hob is split into two halves (left: 3 zones, right: 2 zones). 
• Boost “borrows” power from a neighbouring zone, so only certain combinations can Boost together. 
• Example: Boosting 3 pans on the left side won’t work, but 2 on the left and 1 on the right will. 
• You can still use all 5 zones at high levels, just not all at maximum or with Boost simultaneously. 
• Tip: Induction heats very quickly — even at lower settings water will boil fast.