Repairs
To ensure the highest level of service and expertise, we partner with trusted, certified service providers Pacifica to handle the repair of our customers' appliances.
Our service partners are carefully selected based on their proven track record, technical skills, and commitment to customer satisfaction.
Fixed-Price Repair
A standard fixed-price option for your out of warranty appliance
£244.99 - £259 (inc. VAT)*
- ✔ Fixed-price repair – no hidden fees.
- ✔ Genuine Britannia replacement parts.
- ✔ Fully qualified Britannia approved engineers.
- ✔ 3-month warranty on particular repair.
- ✔ 24/7 online booking, handled by our trusted service partner Pacifica
Contact our Customer Support Team for further details on 0344 463 9705
*These prices exclude repairs for ceramic replacement glass.
Fixed-price repair terms and conditions here.
Repair service FAQs
For Fixed price repairs: Please use our online booking system link available 24/7 above or contact our Customer Support Team on 0344 463 9705
Opening hours are Monday to Thursday 9:00am to 5:00 and Friday 9:00am to 4:30pm.
Please ensure you have your model and serial number with you to complete the booking.
Repairs are usually conducted during normal business hours. You will receive a timeslot on the morning of the visit from the engineer along withtheir mobile number and a link to allow you to track the engineers position on a map.
Please ensure you have your model and serial number with you at point of booking along with date of purchase.
You can easily book a repair online by visiting: Domestic & General Repairs
If you would prefer to arrange by phone:
Please obtain an authorisation number from Domestic & General by calling 0333 000 4962 or by accessing your online D & G account here
Once you have the authorisation number, contact the Customer Support Team on 0344 248 4544 to book a repair.
For any other insurance plan cover, please contact 0344 463 9705