After Sales Service, Repairs and Spare parts
A Britannia range cooker is built to last and designed to perform. To help ensure it stays that way, and to give you the ultimate in cooking reliability, our team of specialist engineers is only ever a phone call away. This nationwide network of dedicated Britannia engineers is available throughout mainland UK, to service, support and maintain your cooker for years to come.
The UK mainland is England, Scotland and Wales and excludes the Channel Islands, the Isle of Wight, the Isle of Man, the Scilly Islands, the Scottish Highlands & Islands and Northern Ireland.
Rarely do we hear of any problems with a Britannia, however if you do experience an issue our knowledgeable and friendly Service team have many years of experience dealing with fault diagnosis enquiries.
Britannia Help Desk
Our help-desk support is available Monday to Friday 8am to 6pm, Saturday 8.30am to 2pm, Sunday 10am - 2pm for advice or to arrange an engineer visit for the repair of your Britannia cooker, hob or cooker hood.
Service Health Checks
A health check is essential to ensure your Britannia range cooker is running safely and efficiently. For £250 (including VAT) plus the cost of any parts we will keep your Britannia range cooker working like new.
The Health & Safety Check will include the following:
- Gas and/or electric installation check
- Cooker height & door alignment
- Electric earth continuity & resistance check
- General fault finding
- Testing of safety devices
- Room ventilation checks
- Oven setting functionality test
- Oven temperature test
- Oven door seal and hinge functionality
- Grill functionality
- Hob top electronic ignition test
- Gas & working pressure checks
- Gas burner aeration settings including all flame settings plus flame supervision (if fitted)
Guarantee: 1 year labour for mechanical breakdown from the date of the Health & Safety Check & 1 year on any parts fitted.
It is recommended that domestic appliances are regularly maintained to ensure they continue to run efficiently.
Britannia Spare Parts
Genuine Britannia spare parts and accessories are available to order for all our range cookers, hoods, refrigeration and built-in appliances. Please call 0344 463 9705 (option 1) or visit our webshop https://www.shop.britannialiving.co.uk/