Britannia Life terms and conditions
Offer Summary: Britannia Life is a free delivery service provided for all new Britannia range cookers purchased from midnight on Friday 1st March 2019 onwards at participating retailers. On top of delivery, consumers will also receive regular communication with bespoke recipes, offers and tips for getting the most out of your new range cooker.
Britannia Life is available at participating retailers only. Purchases through AO (Appliances Online) exclude product demonstration. Please check with your retailer before purchase to see if Britannia Life is offered.
1.1. This service is only open to Residents in the United Kingdom (“UK”) Mainland only. Employees of GDHA (Glen Dimplex Home Appliances), its subsidiary companies, their families, agents and other parties directly involved with this promotion are welcome to participate in this offer but, sales at a discounted rate are excluded. The service is only open to participants purchasing for their own use (i.e. end users). Britannia reserves the right to verify the eligibility of participants and/or exclude participants at its sole discretion at any time for any reason.
2. Britannia Life
2.1. To better tailor this service to each consumer need, consumers have the choice of four delivery options which are listed below:
A. Delivery, Disconnect, Installation, Removal, Demonstration
B. Delivery, Disconnect, Installation, Removal
C. Delivery, Removal
D. Delivery, Disconnect
All services in your selected delivery option must be utilised on the same day and time of your delivery.
This service includes the following:
- Disconnection from gas supply, uplift and disposal of existing product.
- Delivery into your home to a room of your choice.
- Unpack and removal of all packaging and protective film on large appliances.
- Set up of range cooker, upstands, pan supports, trays, door and feet adjustment and levelling.
- Connection to existing gas and electricity supply.
- Gas hose supply (if applicable).
- Product walkthrough demonstration and wipe down (for up to 10 minutes).
- Connection using standard bayonet fitting, set up, gas aeration, Gas Safe sign-off. The pipework must be in the correct position and ready for connect on our engineer's arrival. Abort charges may apply if remedial work is required and has not been ordered or if a survey reveals further adjustments are required upon delivery, including minor pipework adjustments.
2.2. All Britannia Living appliances come with a 2-year parts and labour Manufacturer guarantee as standard. The guarantee is only applicable in the United Kingdom (“UK”) Mainland, and is subject to provision(s) that your appliance:
- Has been properly installed and connected to a suitable electrical supply voltage as stated on the appliance rating plate.
- All gas appliances must be installed as per the Manufacturer's instructions by a qualified Gas Safe registered installer (UK, Isle of Man, Channel Islands).
- Is accessible for servicing; the appliance must be free from obstructions and able to be withdrawn from situ where required for works to be carried out.
- Has only been used solely in accordance with the Manufacturer instruction manual.
- Has not been subject to misuse or accident; modified or repaired by anyone other than our own service engineers.
- Is located in the UK, the Isle of Man and Channel Islands and accessible to service engineers.
- Is solely for normal domestic use, in domestic premises. We reserve the right to refuse repair, under guarantee, if usage is determined to be abnormal.
2.3. Any defects that occur during normal usage within the guarantee period will be repaired in line with the terms & conditions stated above, we reserve the right to charge a fee during the Manufacturer’s 2-year standard guarantee period if:
- We attend and there is no manufacturing fault.
- There is an installation fault.
- The fault is caused by malicious or accidental damage.
- The product has not been used for normal domestic use only in domestic premises.
What is covered by the Manufacturer's guarantee?
The cost of any necessary repairs, carried out by our specially trained expert engineers, due to product failure, including call out, parts and labour.
We reserve the right to exclude repairs due to breakdown caused by:
- Any wilful act or neglect.
- Accidental damage caused by foreign objects or substances.
- Failure to comply with the Manufacturer's operating instructions.
- Consumer replaceable items or accessories.
- Cosmetic damage (non-functional parts) which does not affect the normal use of the appliance, including damage to paintwork, dents or scratches to the product.
- Rust, corrosion, scaling, bacterial deposits or water damage.
- Routine maintenance, cleaning, overhaul, modification and descaling.
- Cleaning or unblocking of filters or drainage systems.
- Costs arising from any issue with the supply of electricity, gas or water.
- Costs arising from floods, lightning, storms, frosts or other acts of weather where such failure is caused by any supervening circumstances amounting to force majeure (meaning: beyond Britannia Living's reasonable control).
- Work carried out by a repairer not authorised or approved by us.
3. Eligible Appliances
3.1. A list of all products included in this promotion are listed below:
|544440316||Delphi 90cm Twin Dual Fuel Range Cooker||Cream|
|544440246||Delphi 90cm Twin Dual Fuel Range Cooker||Gloss Black|
|544440234||Delphi 90cm Twin Dual Fuel Range Cooker||Red|
|544440156||Delphi 90cm Twin Dual Fuel Range Cooker||Stainless|
|544440175||Delphi 100cm Twin Dual Fuel Range Cooker||Cream|
|544440086||Delphi 100cm Twin Dual Fuel Range Cooker||Gloss Black|
|544440026||Delphi 100cm Twin Dual Fuel Range Cooker||Red|
|544440112||Delphi 100cm Twin Dual Fuel Range Cooker||Stainless|
|544440325||Delphi 100cm XG Dual Fuel Range Cooker||Cream|
|544440232||Delphi 100cm XG Dual Fuel Range Cooker||Gloss Black|
|544440267||Delphi 100cm XG Dual Fuel Range Cooker||Red|
|544440125||Delphi 100cm XG Dual Fuel Range Cooker||Stainless|
|544440613||Delphi 110cm XG Dual Fuel Range Cooker||Cream|
|544440123||Delphi 110cm XG Dual Fuel Range Cooker||Gloss Black|
|544440324||Delphi 110cm XG Dual Fuel Range Cooker||Red|
|544440013||Delphi 110cm XG Dual Fuel Range Cooker||Stainless|
|544440746||Delphi 120cm Twin Dual Fuel Range Cooker||Cream|
|544440332||Delphi 120cm Twin Dual Fuel Range Cooker||Gloss Black|
|544440340||Delphi 120cm Twin Dual Fuel Range Cooker||Red|
|544440313||Delphi 120cm Twin Dual Fuel Range Cooker||Stainless|
|544440751||Delphi 90cm Twin Induction Range Cooker||Cream|
|544440062||Delphi 90cm Twin Induction Range Cooker||Gloss Black|
|544440748||Delphi 90cm Twin Induction Range Cooker||Red|
|544440155||Delphi 90cm Twin Induction Range Cooker||Stainless|
|544440776||Delphi 100cm Twin Induction Range Cooker||Cream|
|544440250||Delphi 100cm Twin Induction Range Cooker||Gloss Black|
|544440236||Delphi 100cm Twin Induction Range Cooker||Red|
|544440148||Delphi 100cm Twin Induction Range Cooker||Stainless|
|544440235||Delphi 100cm XG Induction Range Cooker||Cream|
|544440203||Delphi 100cm XG Induction Range Cooker||Gloss Black|
|544440014||Delphi 100cm XG Induction Range Cooker||Red|
|544440192||Delphi 100cm XG Induction Range Cooker||Stainless|
|544440372||Delphi 110cm XG Induction Range Cooker||Cream|
|544440247||Delphi 110cm XG Induction Range Cooker||Gloss Black|
|544440370||Delphi 110cm XG Induction Range Cooker||Red|
|544440248||Delphi 110cm XG Induction Range Cooker||Stainless|
|544440225||Q Line 90cm Single Modern Range Cooker||Stainless|
|544440778||Q Line 90cm Single Modern Range Cooker||Gloss Black|
|544440098||Q Line 90cm Twin Modern Range Cooker||Stainless|
|544440047||Q Line 90cm Twin Modern Range Cooker||Gloss Black|
|544440110||Q Line 100cm Twin Modern Range Cooker||Gloss Black|
|544440040||Q Line 100cm Twin Modern Range Cooker||Stainless|
|544440158||Q Line 100cm XG Modern Range Cooker||Stainless|
|544440182||Q Line 100cm XG Modern TI Range Cooker||Gloss Black|
|544440200||Q Line 90cm Twin Modern TI Range Cooker||Stainless|
|544440286||Q Line 90cm Twin Modern TI Range Cooker||Gloss Black|
|544440198||Q Line 100cm Twin Modern TI Range Cooker||Stainless|
|544440169||Q Line 100cm Twin Modern TI Range Cooker||Gloss Black|
|544440079||Q Line 100cm XG Modern GI Range Cooker||Gloss Black|
|544440196||Q Line 100cm XG Modern GI Range Cooker||Stainless|
|544446275||Fleet 100cm Twin G Range Cooker||Cream|
|544446277||Fleet 100cm Twin G Range Cooker||Gloss Black|
|544446276||Fleet 100cm Twin G Range Cooker||Cream|
|544446278||Fleet 100cm Twin I Range Cooker||Stainless|
|544446279||Fleet 100cm Twin I Range Cooker||Gloss Black|
|544446280||Fleet 100cm Twin I Range Cooker||Gloss Black|
|544446271||Fleet 100cm XG G Range Cooker||Gloss Black|
|544446270||Fleet 100cm XG G Range Cooker||Cream|
|544446269||Fleet 100cm XG G Range Cooker||Stainless|
|544446274||Fleet 100cm XG I Range Cooker||Gloss Black|
|544446273||Fleet 100cm XG I Range Cooker||Cream|
|544446272||Fleet 100cm XG I Range Cooker||Stainless|
|544446265||Fleet 110cm XG G Range Cooker||Gloss Black|
|544446264||Fleet 110cm XG G Range Cooker||Cream|
|544446263||Fleet 110cm XG G Range Cooker||Stainless|
|544446268||Fleet 110cm XG I Range Cooker||Black|
|544446267||Fleet 110cm XG I Range Cooker||Cream|
|544446266||Fleet 110cm XG I Range Cooker||Stainless|
|544446260||Fleet 120cm Twin G Range Cooker||Stainless|
|544446261||Fleet 120cm Twin G Range Cooker||Cream|
|544446262||Fleet 120cm Twin G Range Cooker||Black|
|544446283||Fleet 90cm Twin G Range Cooker||Stainless|
|544446282||Fleet 90cm Twin G Range Cooker||Cream|
|544446281||Fleet 90cm Twin G Range Cooker||Black|
|544446286||Fleet 90cm Twin I Range Cooker||Gloss Black|
|544446285||Fleet 90cm Twin I Range Cooker||Cream|
|544446284||Fleet 90cm Twin I Range Cooker||Stainless|
|544446308||Sonetto 90cm Dual Fuel Range Cooker||Stainless|
|544446309||Sonetto 90cm Dual Fuel Range Cooker||Black|
|544446310||Sonetto 100cm Dual Fuel Range Cooker||Stainless|
|544446311||Sonetto 100cm Dual Fuel Range Cooker||Black|
|544446304||Stanza 90cm Dual Fuel Range Cooker||Stainless|
|544446305||Stanza 90cm Dual Fuel Range Cooker||Gloss Black|
|544446306||Stanza 100cm Dual Fuel Range Cooker||Stainless|
|544446307||Stanza 100cm Dual Fuel Range Cooker||Gloss Black|
3.2. There is no cash alternative for this promotion.
3.3. In the event that the customer returns the eligible promotional product to the seller/retailer, the participant will not be entitled to claim any of the Britannia Life benefits, including and not limited to, the free gifts provided as part of the promotion.
4. Optional Extra - Additional 12-months guarantee with Health Check Purchase
4.1. Consumers have the option of extending the period of protection afforded by the Manufacturer's guarantee from the standard 2-years, to 3-years (providing an additional 12-months support). To take advantage of this offer, the consumer needs to register their new range cooker within the first 90 days of purchase and contact Britannia Living to make a £250.00 advance payment.
4.2. A Health Check service will be offered upon payment which must be redeemed before the end of the second year of ownership. No responsibility will be accepted for Health Checks which are not redeemed within the qualifying period.
4.3. The 12-month additional guarantee (extending the standard 2-year warranty to 3-years) comprises of support for 12-months' callout, parts and labour successive to your original 2-year Manufacturer guarantee.
4.4. Our specially trained expert engineer will check the following during your Health Check:
|Gas/electric installation check||Cooker height and door alignment|
|Electric earth continuity and resistance check||General fault finding|
|Testing of all safety devices||Room ventilation check|
|Oven setting functionality test||Oven temperature test|
|Oven door seal and hinge functionality||Grill functionality|
|Hob top electronic ignition test||Gas and working pressure test|
|Gas burner aeration settings (including flame settings)||12 months cover for functional repairs|
5. The Promoter
The promotor is GDHA (Glen Dimplex Home Appliances) t/a Britannia Living, Stoney Lane, Prescot, L35 2XW. The promotors reserve the right to withdraw the promotion at any time.
6.1. Where applicable, any data captured during the course of the promotion will be collated, accessed, processed and stored wholly in accordance with applicable local data protection laws and regulations. Britannia Living will not transmit data to unauthorised third parties or outside the EU. For full details on how we will treat your personal data, please visit: www.britannialiving.co.uk/privacy-notice
6.2. Upon registration, the consumer will have provided their personal data to Britannia Living, and to its agents, to carry out the promotion and to conduct marketing and quality control analysis. Britannia Living and its agents are responsible for securely storing, processing and transferring the consumer's personal data wholly in accordance with applicable local data protection laws and regulations. By registering, the participant consents to these terms & conditions, Should the consumer tick the opt-in box on the online registration form, or give verbal consent to one of our agents, the consumer also consents that the promoter can process their data for the purposes of advising consumers of other promotions, new products and services, and/or future marketing and quality control analysis. Consumers have the right to consult and request rectification of their information as held by the promoter.
7.1. Britannia Living reserves the right to withdraw this promotion at any time and/or to unilaterally change the terms & conditions without incurring any liability.
7.2. Britannia Living shall not be liable for any failure to fulfil this offer where such failure is caused by any supervening circumstances amounting to force majeure (meaning: beyond Britannia Living's reasonable control).
7.3. Britannia Living reserves the right to reject any claims which it considers in its absolute discretion, are fraudulent or invalid.
8.1. These terms and conditions are governed by and shall be construed in accordance with English law and come under the exclusive jurisdiction of the English courts.