Britannia Life terms and conditions

Offer Summary: Britannia Life is a free delivery service provided for all new Britannia range cookers purchased from midnight on Friday 1st March 2019 onwards at participating retailers. On top of delivery, consumers will also receive regular communication with bespoke recipes, offers and tips for getting the most out of your new range cooker.

Britannia Life is available at participating retailers only. Purchases through AO (Appliances Online) exclude product demonstration. Please check with your retailer before purchase to see if Britannia Life is offered.

1. Participants

1.1. This service is only open to Residents in the United Kingdom (“UK”) Mainland only. Employees of GDHA (Glen Dimplex Home Appliances), its subsidiary companies, their families, agents and other parties directly involved with this promotion are welcome to participate in this offer but, sales at a discounted rate are excluded. The service is only open to participants purchasing for their own use (i.e. end users). Britannia reserves the right to verify the eligibility of participants and/or exclude participants at its sole discretion at any time for any reason. 

2. Britannia Life

2.1. To better tailor this service to each consumer need, consumers have the choice of four delivery options which are listed below:

A. Delivery, Disconnect, Installation, Removal, Demonstration
B. Delivery, Disconnect, Installation, Removal
C. Delivery, Removal
D. Delivery, Disconnect

All services in your selected delivery option must be utilised on the same day and time of your delivery.

This service includes the following:
- Disconnection from gas supply, uplift and disposal of existing product.
- Delivery into your home to a room of your choice.
- Unpack and removal of all packaging and protective film on large appliances.
- Set up of range cooker, upstands, pan supports, trays, door and feet adjustment and levelling.
- Connection to existing gas and electricity supply.
- Gas hose supply (if applicable).
- Product walkthrough demonstration and wipe down (for up to 10 minutes).
- Connection using standard bayonet fitting, set up, gas aeration, Gas Safe sign-off. The pipework must be in the correct position and ready for connect on our engineer's arrival. Abort charges may apply if remedial work is required and has not been ordered or if a survey reveals further adjustments are required upon delivery, including minor pipework adjustments. 

2.2. All Britannia Living appliances come with a 2-year parts and labour Manufacturer guarantee as standard. The guarantee is only applicable in the United Kingdom (“UK”) Mainland, and is subject to provision(s) that your appliance:

- Has been properly installed and connected to a suitable electrical supply voltage as stated on the appliance rating plate.
- All gas appliances must be installed as per the Manufacturer's instructions by a qualified Gas Safe registered installer (UK, Isle of Man, Channel Islands).
- Is accessible for servicing; the appliance must be free from obstructions and able to be withdrawn from situ where required for works to be carried out.
- Has only been used solely in accordance with the Manufacturer instruction manual.
- Has not been subject to misuse or accident; modified or repaired by anyone other than our own service engineers.
- Is located in the UK, the Isle of Man and Channel Islands and accessible to service engineers.
- Is solely for normal domestic use, in domestic premises. We reserve the right to refuse repair, under guarantee, if usage is determined to be abnormal.

2.3. Any defects that occur during normal usage within the guarantee period will be repaired in line with the terms & conditions stated above, we reserve the right to charge a fee during the Manufacturer’s 2-year standard guarantee period if:

- We attend and there is no manufacturing fault.
- There is an installation fault.
- The fault is caused by malicious or accidental damage.
- The product has not been used for normal domestic use only in domestic premises.

What is covered by the Manufacturer's guarantee?

The cost of any necessary repairs, carried out by our specially trained expert engineers, due to product failure, including call out, parts and labour.

We reserve the right to exclude repairs due to breakdown caused by:
- Any wilful act or neglect.
- Accidental damage caused by foreign objects or substances.
- Failure to comply with the Manufacturer's operating instructions.
- Consumer replaceable items or accessories.
- Cosmetic damage (non-functional parts) which does not affect the normal use of the appliance, including damage to paintwork, dents or scratches to the product.
- Rust, corrosion, scaling, bacterial deposits or water damage.
- Routine maintenance, cleaning, overhaul, modification and descaling.
- Cleaning or unblocking of filters or drainage systems.
- Costs arising from any issue with the supply of electricity, gas or water.
- Costs arising from floods, lightning, storms, frosts or other acts of weather where such failure is caused by any supervening circumstances amounting to force majeure (meaning: beyond Britannia Living's reasonable control).
- Work carried out by a repairer not authorised or approved by us.

3. Eligible Appliances

3.1. A list of all products included in this promotion are listed below:

SKUProductColour
544440316Delphi 90cm Twin Dual Fuel Range CookerCream
544440246Delphi 90cm Twin Dual Fuel Range CookerGloss Black
544440234Delphi 90cm Twin Dual Fuel Range CookerRed
544440156Delphi 90cm Twin Dual Fuel Range CookerStainless
544440175Delphi 100cm Twin Dual Fuel Range CookerCream
544440086Delphi 100cm Twin Dual Fuel Range CookerGloss Black
544440026Delphi 100cm Twin Dual Fuel Range CookerRed
544440112Delphi 100cm Twin Dual Fuel Range CookerStainless
544440325Delphi 100cm XG Dual Fuel Range CookerCream
544440232Delphi 100cm XG Dual Fuel Range CookerGloss Black
544440267Delphi 100cm XG Dual Fuel Range CookerRed
544440125Delphi 100cm XG Dual Fuel Range CookerStainless
544440613Delphi 110cm XG Dual Fuel Range CookerCream
544440123Delphi 110cm XG Dual Fuel Range CookerGloss Black
544440324Delphi 110cm XG Dual Fuel Range CookerRed
544440013Delphi 110cm XG Dual Fuel Range CookerStainless
544440746Delphi 120cm Twin Dual Fuel Range CookerCream
544440332Delphi 120cm Twin Dual Fuel Range CookerGloss Black
544440340Delphi 120cm Twin Dual Fuel Range CookerRed
544440313Delphi 120cm Twin Dual Fuel Range CookerStainless
544440751Delphi 90cm Twin Induction Range CookerCream
544440062Delphi 90cm Twin Induction Range CookerGloss Black
544440748Delphi 90cm Twin Induction Range CookerRed
544440155Delphi 90cm Twin Induction Range CookerStainless
544440776Delphi 100cm Twin Induction Range CookerCream
544440250Delphi 100cm Twin Induction Range CookerGloss Black
544440236Delphi 100cm Twin Induction Range CookerRed
544440148Delphi 100cm Twin Induction Range CookerStainless
544440235Delphi 100cm XG Induction Range CookerCream
544440203Delphi 100cm XG Induction Range CookerGloss Black
544440014Delphi 100cm XG Induction Range CookerRed
544440192Delphi 100cm XG Induction Range CookerStainless
544440372Delphi 110cm XG Induction Range CookerCream
544440247Delphi 110cm XG Induction Range CookerGloss Black
544440370Delphi 110cm XG Induction Range CookerRed
544440248Delphi 110cm XG Induction Range CookerStainless
544440225Q Line 90cm Single Modern Range CookerStainless
544440778Q Line 90cm Single Modern Range CookerGloss Black
544440098Q Line 90cm Twin Modern Range CookerStainless
544440047Q Line 90cm Twin Modern Range CookerGloss Black
544440110Q Line 100cm Twin Modern Range CookerGloss Black
544440040Q Line 100cm Twin Modern Range CookerStainless
544440158Q Line 100cm XG Modern Range CookerStainless
544440182Q Line 100cm XG Modern TI Range CookerGloss Black
544440200Q Line 90cm Twin Modern TI Range CookerStainless
544440286Q Line 90cm Twin Modern TI Range CookerGloss Black
544440198Q Line 100cm Twin Modern TI Range CookerStainless
544440169Q Line 100cm Twin Modern TI Range CookerGloss Black
544440079Q Line 100cm XG Modern GI Range CookerGloss Black
544440196Q Line 100cm XG Modern GI Range CookerStainless
544446275Fleet 100cm Twin G Range CookerCream
544446277Fleet 100cm Twin G Range CookerGloss Black
544446276Fleet 100cm Twin G Range CookerCream
544446278Fleet 100cm Twin I Range CookerStainless
544446279Fleet 100cm Twin I Range CookerGloss Black
544446280Fleet 100cm Twin I Range CookerGloss Black
544446271Fleet 100cm XG G Range CookerGloss Black
544446270Fleet 100cm XG G Range CookerCream
544446269Fleet 100cm XG G Range CookerStainless
544446274Fleet 100cm XG I Range CookerGloss Black
544446273Fleet 100cm XG I Range CookerCream
544446272Fleet 100cm XG I Range CookerStainless
544446265Fleet 110cm XG G Range CookerGloss Black
544446264Fleet 110cm XG G Range CookerCream
544446263Fleet 110cm XG G Range CookerStainless
544446268Fleet 110cm XG I Range CookerBlack
544446267Fleet 110cm XG I Range CookerCream
544446266Fleet 110cm XG I Range CookerStainless
544446260Fleet 120cm Twin G Range CookerStainless
544446261Fleet 120cm Twin G Range CookerCream
544446262Fleet 120cm Twin G Range CookerBlack
544446283Fleet 90cm Twin G Range CookerStainless
544446282Fleet 90cm Twin G Range CookerCream
544446281Fleet 90cm Twin G Range CookerBlack
544446286Fleet 90cm Twin I Range CookerGloss Black
544446285Fleet 90cm Twin I Range CookerCream
544446284Fleet 90cm Twin I Range CookerStainless
544446308Sonetto 90cm Dual Fuel Range CookerStainless
544446309Sonetto 90cm Dual Fuel Range CookerBlack
544446310Sonetto 100cm Dual Fuel Range CookerStainless
544446311Sonetto 100cm Dual Fuel Range CookerBlack
544446304Stanza 90cm Dual Fuel Range CookerStainless
544446305Stanza 90cm Dual Fuel Range CookerGloss Black
544446306Stanza 100cm Dual Fuel Range CookerStainless
544446307Stanza 100cm Dual Fuel Range CookerGloss Black

3.2. There is no cash alternative for this promotion.

3.3. In the event that the customer returns the eligible promotional product to the seller/retailer, the participant will not be entitled to claim any of the Britannia Life benefits, including and not limited to, the free gifts provided as part of the promotion.

4. Optional Extra - Additional 12-months guarantee with Health Check Purchase

4.1. Consumers have the option of extending the period of protection afforded by the Manufacturer's guarantee from the standard 2-years, to 3-years (providing an additional 12-months support). To take advantage of this offer, the consumer needs to register their new range cooker within the first 90 days of purchase and contact Britannia Living to make a £250.00 advance payment.

4.2. A Health Check service will be offered upon payment which must be redeemed before the end of the second year of ownership. No responsibility will be accepted for Health Checks which are not redeemed within the qualifying period.

4.3. The 12-month additional guarantee (extending the standard 2-year warranty to 3-years) comprises of support for 12-months' callout, parts and labour successive to your original 2-year Manufacturer guarantee.

4.4. Our specially trained expert engineer will check the following during your Health Check:

Gas/electric installation checkCooker height and door alignment
Electric earth continuity and resistance checkGeneral fault finding
Testing of all safety devicesRoom ventilation check
Oven setting functionality testOven temperature test
Oven door seal and hinge functionalityGrill functionality
Hob top electronic ignition testGas and working pressure test
Gas burner aeration settings (including flame settings)12 months cover for functional repairs

5. The Promoter
The promotor is GDHA (Glen Dimplex Home Appliances) t/a Britannia Living, Stoney Lane, Prescot, L35 2XW. The promotors reserve the right to withdraw the promotion at any time.

6. Data

6.1. Where applicable, any data captured during the course of the promotion will be collated, accessed, processed and stored wholly in accordance with applicable local data protection laws and regulations. Britannia Living will not transmit data to unauthorised third parties or outside the EU. For full details on how we will treat your personal data, please visit: www.britannialiving.co.uk/privacy-notice

6.2. Upon registration, the consumer will have provided their personal data to Britannia Living, and to its agents, to carry out the promotion and to conduct marketing and quality control analysis. Britannia Living and its agents are responsible for securely storing, processing and transferring the consumer's personal data wholly in accordance with applicable local data protection laws and regulations. By registering, the participant consents to these terms & conditions, Should the consumer tick the opt-in box on the online registration form, or give verbal consent to one of our agents, the consumer also consents that the promoter can process their data for the purposes of advising consumers of other promotions, new products and services, and/or future marketing and quality control analysis. Consumers have the right to consult and request rectification of their information as held by the promoter.

7. Disclaimer

7.1. Britannia Living reserves the right to withdraw this promotion at any time and/or to unilaterally change the terms & conditions without incurring any liability.

7.2. Britannia Living shall not be liable for any failure to fulfil this offer where such failure is caused by any supervening circumstances amounting to force majeure (meaning: beyond Britannia Living's reasonable control).

7.3. Britannia Living reserves the right to reject any claims which it considers in its absolute discretion, are fraudulent or invalid.

8. Jurisdiction

8.1. These terms and conditions are governed by and shall be construed in accordance with English law and come under the exclusive jurisdiction of the English courts.

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